Frequently asked questions about our response to COVID-19
Gerald Slaven are dedicated to keeping our staff and our Customers safe during this time. We understand we still need to keep moving forward and servicing our Community safely. With this in mind, below is a list of FAQ's
General question - What are we doing to keep you safe?
- Wiping down all surfaces several times a day
- using disposable cups
- offering hand sanitiser on all desks
- educating staff on hygiene practices
- Following all recommendations from the Department of health
Q1. Should I still visit if I'm unwell?
As per the Australian Department of Health guidelines if you've been overseas or feel unwell please do not enter the Dealership. You can call or chat with us online to reschedule any bookings.
Q2. I'd like to look at a car, but would prefer not to come to the dealership, can I still do that?
Absolutely, at the moment in stage 1 lockdowns, we can bring the car to you after it has been sanitised. Our staff have been instructed to wear gloves and bring you a pair also for a little extra protection. We can also send you videos or talk to you through chat about your new car.
Q.3 Can I buy a car online?
Yes you can. We can do all your paperwork, virtual test drives and get your car prepared without you ever needing to come to the dealership.
Q4. Is the Service Department still operating?
At this stage service is still open as normal. You can drop your car to us and pick it up as you always have. We will also be offering drop off and pick up service for those that would rather stay at home.
Q5. Can I still wait for my car?
Yes, Our lounge area will still be open and you can enjoy a complimentary coffee. All our areas will be using disposable cups and we ask that you sanitise your hands before using the machine and ensure you throw your used cup in the bins provided.
Q6. Can I buy parts remotely?
Yes, you can buy your parts and we can send them to you providing of course you don't need them fitted.
Q7. How do I reschedule my service?
You can simply give us a call, or chat with our online team and we can reschedule your service for you to a more appropriate time.